A Product's Journey Doesn't End at Purchase.
At EcoKaari, we believe that making a product responsibly also means thinking about what happens after it reaches you.
What happens when your favourite bag needs a repair? Do you need to replace it when something gets damaged? And what happens when it finally reaches the end of its useful life?
We believe there should be a better way.
Through our Closing the Loop initiative, we encourage you to use your EcoKaari products for longer, repair them when needed and return them to us when their journey with you is complete.
Because sustainability should not end at the point of purchase.
Our Three Commitments
1. FREE REPAIRS. KEEP USING WHAT YOU LOVE.
Your EcoKaari product deserves more than one chapter.
If your product needs a repair, get in touch with us. We offer repairs for eligible EcoKaari products at absolutely no repair cost.
Here's how it works:
-
Contact us and share photographs of your product and the damage.
-
Our team will assess the product and guide you through the repair process.
-
Courier the product to our Pune workshop. The one-way shipping cost to our workshop is your responsibility.
-
We will repair your eligible product free of charge.
-
We will ship the repaired product back to you at no additional shipping cost.
You pay only for sending the product to us. EcoKaari handles the repair and return shipping.
Why replace something when it can be repaired?
2. PRODUCT TAKE-BACK. RETURN WHEN ITS JOURNEY IS COMPLETE.
Every product has a useful life.
When your EcoKaari product has reached the end of its journey with you, don't simply throw it away.
Send it back to us.
We welcome eligible EcoKaari products through our take-back initiative. Once they reach our Pune workshop, we assess their condition and explore possibilities for repair, repurposing or suitable material recovery.
Not every returned product can become a new product. However, we want to create a responsible return pathway for the products we make.
Your product may have completed its journey with you, but its material story doesn't necessarily have to end there.
3. RETURN YOUR PRODUCT. GET A DISCOUNT ON YOUR NEXT PURCHASE.
There is another reason to send your old EcoKaari product back to us.
When you return an eligible product through our Closing the Loop initiative, you can avail a discount on your next EcoKaari purchase.
And the best part?
YOUR DISCOUNT NEVER EXPIRES.
There is no time limit to use your benefit. You can redeem it whenever you decide to shop with us again, subject to the applicable redemption terms.
We want to reward responsible choices without pressuring you to make another purchase immediately.
WHY CLOSING THE LOOP MATTERS
We often talk about sustainable materials and responsible production. But what about what happens after a product reaches the customer?
A more circular approach encourages us to:
-
Use products for longer.
-
Repair instead of replacing whenever possible.
-
Reduce premature disposal.
-
Return products when they reach the end of their useful life.
-
Explore opportunities to recover and repurpose materials.
At EcoKaari, we transform selected discarded plastic bags and multilayer wrappers into handwoven fabric using traditional charkha and handloom techniques.
Our Closing the Loop initiative extends this thinking to the products we create.
We want to encourage a relationship with products that goes beyond a single transaction.
HOW TO PARTICIPATE
Whether your EcoKaari product needs a repair or has reached the end of its useful life, we would love to hear from you.
For repairs:
Contact us with photos of your product and the required repair. Our team will guide you on the next steps and shipping to our Pune workshop.
For product take-back:
Contact us and tell us which EcoKaari product you would like to return. Our team will guide you through the return process and the applicable next-purchase discount.
Contact us:
Email: info@ecokaari.org
Website: https://www.ecokaari.org/
OUR PROMISE TO YOU
We don't want your relationship with EcoKaari to end when you purchase a product.
We want you to use it, enjoy it, take care of it and keep it for as long as possible.
If it needs a repair, we are here to help.
When it reaches the end of its useful life, we welcome it back.
BUY. USE. REPAIR. RETURN.
That's our idea of Closing the Loop.
Thank you for being part of the change.
