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Frequently Asked Questions

General Questions

What does EcoKaari do?

EcoKaari is a social enterprise, born from an ardent desire to create a community where bottom-up development is the key to achieve better living for all in a sustainable way.  


‘Eco’ means Eco-friendly, and ‘Kaari’ means Kaarigar (Artisan).  
EcoKaari UPCYCLES waste plastic such as carry bags, multilayed packaging, glittery gift wrappers and old audio/video cassette tapes into the beautiful handcrafted fabric using Charkha (spindle) and Handloom. Our Mission is to encourage individuals from less privileged backgrounds to learn and acquire new skills; giving them the opportunity to earn by their initiative. 
We aim to innovate and present sustainable alternatives by pairing traditional crafts with our UPCYCLED-HANDCRAFTED fabrics with contemporary designs. 

What is the difference between Recycling and Upcycling?

 Recycling is the process of turning waste into a reusable material or product. It involves taking everyday household items, such as paper, glass, and plastic, breaking down the materials, and using them to form another product that is often of lesser quality. For example, the quality of plastic and paper slightly decreases every time it is recycled.  


Upcycling, on the other hand, is a particular form of recycling that turns waste into a material or product that is of a higher quality. You do not need to send items to a recycling centre to be broken down if you want to upcycle. Instead, you just have to use your creativity to figure out new ways to repurpose or fashion items. Upcycling provides an environment-friendly alternative of dealing with such waste.

How does EcoKaari sell its UPCYCLED-HANDCRAFTED products to conscious consumers?

Products are available on our online shop www.ecokaari.org

One can also send your order through our social media handles www.facebook.com/ecokaari  
www.instagram.com/ecokaari  
www.twitter.com/ecokaari  

We want to give EcoKaari’s products as corporate gifts. What is the procedure?

We have special prices for the corporate orders. We also customise the products according to the requirements of the client, depending upon the order size. For more information, please contact info@ecokaari.org or ecokaari@gmail.com. 

Can we customise UPCYCLED-HANDCRAFTED products?

Yes, you can! But we only accept customisation in bulk order. For more information, please contact info@ecokaari.org or ecokaari@gmail. 

How to join EcoKaari Team?

We, at EcoKaari, are always looking for passionate people to join our Green Team! You can either volunteer, intern or join our team by sending your resume and cover letter on ecokaari@gmail, stating why you want to join and how can you contribute at EcoKaari.  

Order and Payment

Do I have to order online only?

You can order by visiting online shop www.ecokaari.org  

What payment methods can I use to place an online order?

NetBanking

Debit/Credit Card
Wallet
UPI/QR

Are my details safe? How secure is EcoKaari’ website?

Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

What should I do if the payment is not accepted while placing an order?

Please try again in a little while. If the payment is still not accepted, please verify your account balance, whether the amount is debited or not. If everything is as it should, but if you still can't make the payment, please contact us at info@ecokaari.org or ecokaari@gmail.com to notify us about the problem. We will manage the order manually for you.

How can I change the delivery address after placing an order on the website?

Please contact us at info@ecokaari.org or ecokaari@gmail.com notify us about the problem. We will change the delivery address of the order manually.

What kind of packaging will be used to courier my order?

Our packaging is plastic-free. We use the waste fabric pieces of the lining cloth as our packing material. A marker handwrites the details of the shipment, and it is couriered through Post Office via Speed Post or DTDC or any other reliable courier services.

Are there any special prices offered on the bulk order of EcoKaari’s UPCYCLED-HANDCRAFTED product(s)?

Yes. We do offer special bulk prices. Please mail us at info@ecokaari.org or ecokaari@gmail.com with the details.

Do you have the product in stock? Can I order the same in bulk quantity?

All the UPCYCLED-HANDCRAFTED products which are on display our site are available. Order lead time depends on the products and quantities available at that time.  


Can I return EcoKaari’s UPCYCLED-HANDCRAFTED product(s) after I have received the order?

 No, we do not have a return policy, but we do offer an Exchange option. If you want to exchange product(s), please contact info@ecokaari.org or ecokaari@gmail.com for more.  

Delivery

Do you ship EcoKaari’s UPCYCLED-HANDCRAFTED products worldwide?

Yes, we do ship our products worldwide.

What will be the Shipping time of the courier?

Shipping time depends on the delivery address given by the customer. The shipping time will be confirmed upon the order confirmation to the customer. Majorly it takes 4-5 working days for delivery.

Can I track my order online?

Yes, you can track your order. We will send you the tracking details of the shipment when the parcel is couriered to you.

What will be the Shipping cost of the courier?

Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost is automatically added during the checkout process. 

NOTE: For domestic order, we offer Free Shipping on the orders ₹ 1500 and above. For international shipping, please reachout to ecokaari team.

Exchange Policy and After Care

What is EcoKaari's Exchange Policy? How does it work?

 EcoKaari's exchange policy gives you an option to exchange items purchased for any reason within the specified exchange period (7 days from the date of the delivery). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product, but please take adequate measure to protect its condition.  

You can return the product(s) to us by couriering it in its original packing material to our Pune store.

Can I get my EcoKaari’s (or Aarohana) UPCYCLED-HANDCRAFTED product repaired?

Closing the Loop is essential to EcoKaari Team. We strongly believe in "Repair" and have added it to our 5 R's framework, namely Refuse, Reduce, Reuse, Repair and Recycle or UPCYCLE! Come to our workshop in Pune or courier us your old products, and we will repair it for FREE. So that you can use our products for as many years to come without throwing them away. 

You can also send us Aarohana EcoSocial Developments products as well. 

How do I care for my EcoKaari’s UPCYCLED-HANDCRAFTED products?

EcoKaari makes each product with love and care for you, our conscious customer. Following are the care instructions.  

You can SPOT Clean the product.  
Do NOT wash them in the washing machine.
Do NOT wring the product.
 Do NOT use bleach
Do NOT iron  
Do NOT keep/dry in harsh sunlight
Keep away from extreme heat like dryers, blowers, heaters etc